Need help with Scuti? You'll find answers to the most common questions below. If you can't find what you're looking for, contact us directly and we'll get back to you.
Contact us:
support@scuti.app
We aim to reply within 48 hours.
Open the app and choose Continue with Email or Continue with Google. If you sign up with email, we'll send you a verification link — open it to activate your account.
Verification emails usually arrive within a minute. If it hasn't appeared, contact us and we'll help you activate your account.
On the login screen, choose Forgot Password and enter your email. We'll send you a reset link.
Open a center from the home screen, tap Book Now, choose your date and time, and confirm. Your booking is sent to the center for approval.
You'll receive a notification as soon as the center confirms or declines your booking. You can also check the status any time in the Bookings tab.
Centers may decline a booking if they're fully occupied or closed at that time. The center can include a reason, which you'll see in your notification.
Go to the Bookings tab and cancel the booking from there.
Centers can run limited-time offers with a discounted hourly price. If you book while an offer is active, you get that price — even if the offer expires before your session. Your booking will show the offer price.
After your session ends, the app will ask you to rate your experience the next time you open it. You can rate from 1 to 5 stars, or choose Not now.
A center's rating only appears once enough customers have rated it. Until then, it's shown as New. This keeps ratings fair and meaningful.
Open the menu and choose Language. Scuti is available in English, Arabic, and Kurdish (Sorani).
Go to Profile and choose Delete Account. This permanently removes your account, bookings, and favorites. It cannot be undone.
Want to list your gaming center on Scuti? Get in touch at support@scuti.app and we'll set you up with a center account and dashboard.
Found a bug, or something isn't working as expected? Email us at support@scuti.app. Tell us what happened and which device you're using — it helps us fix it faster.
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